Share A Coke campaign

Great global ideas do not come about easily. There is always the challenge when an idea works really well in one market, but does not resonate with the consumers in another. There is also the misconception of consistency and the danger of adapting global ideas for the local market without taking into consideration of the context, focusing more on the similarities and not the differences.

Traditionally, the narrow definition of a great global idea means the ability to adopt the same message and adapt it for the local market, maintaining ‘brand consistency’ and maximise cost savings. While this is still true in the broad sense, it is no longer enough. Not only the guiding message needs to be adapted, or transformed, to connect with local audiences, in a connected world, the way that the message is ignited is also likely to be different.

A recent campaign of Coca Cola was a good example.

The ‘Share a Coke’ campaign was first started in Australia (originated by Ogilvy). Overnight, the much loved, but often overlooked, Coca Cola changed the logo on the bottles to 150 of Australia’s most popular names. It took the entire country by surprised.

The strategic thinking behind the campaign was that for a big global iconic brand like Coca Cola, people don’t find it ‘personal’ enough. The campaign was so successful that it was subsequently launched in markets including Brazil, New Zealand, Germany, Belgium, the Netherlands, Greece and the UK. This year, the China team (working with Leo Burnett Shanghai) adapted the campaign by applying local creativity. Instead of showing people’s names on the bottle, they put the very local and colloquial ‘nicknames’ that are fondly used by Chinese among friends.

icoke_webpage

A quick recap on how the idea has been transformed in different countries:

Australia – the original:

UK: (similar execution for the Netherlands and Belgium)

Greece:

China:

The result is an authentic execution building on local culture and nuances. Not only did the idea travel, but they also managed to adapt it creatively for each local market, so that the consumers felt that the idea was created natively for them.

Each market also had their own way to connect with the people. In Australia, the campaign was activated by an interactive billboard at Kings Cross in Sydney, taking advantage of the digital technology and transfer people’s names instantly through SMS messaging. In China, widely recognised as a mobile-first market, an app was designed to facilitate sharing of the chosen ‘nickname’ to people’s friends via social networking platforms.

Interactive outdoors billboard in Australia:

An app created for the China market:

icoke_app

Such creativity blurred the boundaries between origination and adaptation. I call it creative solutions.

This is the kind of creativity that every successful global campaign requires. Miles Young of Ogilvy Group commented recently that with budgets under pressure, clients aren’t prepared any more to have advertising developed in every one of those markets by local agencies. I also think that a shared brand vision globally can deepen the cohesiveness of the corporate culture internally and maximize the power of collaboration.

I came across this campaign earlier this year. It was created by Print Power Europe, advocating the effectiveness of print media in the multi-media environment. Like any organisation exists to protect the role of a specific media in the integrated marketing world today, the message single-mindedly focuses on the effectiveness of the media, communicating the notion that print often demands the ‘full attention’ of the reader.

However, this is of course just one side of the story. When was the last time you were not being interrupted by a push message appearing on your mobile while reading the newspaper? Or have you ever read something interesting from the newspaper, and quickly tweeted it in 140 characters?

In fact, any single media attempts to operate in silo is surely going to fail. The Print Power Europe also acknowledged that digital integration is central to the success of the print media.

But newspaper and magazine advertising now offer that interactivity with the use of QR codes, Augmented Reality and Near-Field Communication. 
This digital integration is now central to the success of print media and offers the marketer a host of opportunities to engage with their customers in a number of new and exciting ways.

The challenge today is not only because of the multi-screen media consumption habit of consumers that caused huge disruptions to any specific media, it’s also much more difficult to make a strong business case if we frame contributions of one single media too narrowly – and not from the entire customers’ journey.

What we have started to see happening is cross over interactions. Twitter had successfully reminded the advertising industry about their close relationship with TV viewership, their 140 characters actually could be a good fit as and when the consumers’ eyeballs are glued to the TV screen.

In the context of print media, we also see innovative partnerships. Here are just two of the recent examples:

Enhanced Lexus print ad:

By inserting an iPad screen under the print ad, it transforms a print ad into multi-media visual sensation.

Independent+ Powered by Blippar:

Through ‘visual discovery’ pioneer Blippar app, the enhanced Independent content is enriched with videos, pictures, story updates and all sorts of interactive engagements.

The original page:

Independent_original page

Scan with Blippar which triggers additional content:

Blippar_independent_screen_1

Instant access to constantly updated online content:

Blippar_independent_combined

As everyone is talking about ‘mobile first’ when it comes to digital strategy, we are in fact just touching the tip of the iceberg in its potential. I am so looking forward to seeing how the creative folks can think of even more innovative ways to create interesting partnerships with traditional media channels; and how such ideas could be implemented for brands on a global scale. It’s a constant and never-ending iteration, and it’s only going to get better.

Date_Creativity

There are certain debates that seem almost impossible to have a conclusion.

…Left brain versus right brain.

…Is advertising an art or a science?

…Is technology an enabler of creativity or in fact leading to predictable solutions?

…Data versus creativity?

With digital media gaining credibility through archiving highly measurable results, marketers are convinced that ‘Big Data’ will be the number one item on the CEO’s agenda in 2013.

On the other hand, creative folks continuously argue that data kills creativity. In a recent conference organized by Thinkbox in the UK, top creative directors and planners expressed their concerns that creative ideas are often ‘over analysed and pasteurised’.

In the US, leading creatives from interactive agencies even think that ‘data driven creative equals mediocre creative’, since it only encourage risk avoidance. Data does not equal to insight.

At Spikes Asia 2012, a panel of media professionals advocated that ‘data-led creativity is more than just hype, it’s the future’.

While at the Cannes Festival of Creativity 2012, a session hosted by Adobe was entitled ‘Is data killing creativity?’

The strong themes coming through from the session were that a balance needs to be achieved between the two. Data can identify the questions, but creativity must answer them and data must NEVER replace instinct.

Which side are you on?

The answer? There is no black and white conclusion.

What I believe is that data will only gain increasingly important and be considered as part of the tools to verify future direction and strategy. We will all be given much more access to data in more forms. Click-through rate, engagement rate, video playtime, the lists go on and new buzzwords being invented everyday.

When was the last time you attended a presentation either from creatives or strategists, that not a single data was mentioned as support of any argument?

However, data is not always the most powerful piece of evidence that can effectively strengthen any argument. As simple and straightforward as these little ‘evidence’ promise to be, if not used carefully, can create more problems than they solve. Of course there is also the critical cultural differences, what works in one culture does not necessarily mean the same data will apply in another market.

As creatives, instead of fighting against it, we should be more inclusive. We should interrogate it, understand the context around it, learn how to read data and use it wisely. We should also know how to interpret it in the context of the culture and adapt it to make it relevant for the specific brand and local market. Use data as raw materials to transform into innovative campaign platform, like the recent Topshop campaign I have talked about in previous blog. Elevate big creative ideas to ‘smart creative platform’ drawing on insights from data.

Planners, on the other hand, should make sure we are not relying on what had been a hit and success as evidenced by historical data, for that will only lead to me-too creative ideas. We need foresights not mere hindsight.

In one word, it’s teamwork.

At the Advertising Week Europe conference next week, there will be a presentation by Yahoo on the ‘Power of Personalisation’. Let’s see how we can use data to fuel creativity rather than killing it.

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Topshop is no stranger to creating social media sensations. Last year, Topshop took the high street fashion chain’s social presence to a global level when they collaborated with Facebook on a “Customize The Catwalk” experience during London Fashion Week (see my summary of it in my previous blog post).

This year, the brand worked with Google+ to create yet another multi-dimensional experience. The trend for brands to work with social media platforms takes the definition of ‘the medium is the message’ to the digital age. The benefits for brands to co-create content with social media platforms directly is to tap into the expertise of the technology and jointly exploring innovative ways to connect with consumers.

It also guarantees a certain level of exclusivity during content-rich season such as the London Fashion Week when every brand is now producing live streaming of some sort and winning the consumers over unique experience is important.

Brands are also able to make the best use of data collected from various activities. While live streaming, and other ways to give consumers digital access to runway fashion, was more of a marketing tool at first, is now being seen as a research opportunity.

Here I would like to give a brief summary of the key elements of the campaign to illustrate how they are all inter-connected with each other:

Teaser: On 12 Feb, a trailer “The Future of the Fashion Show” (as featured below) was released as teaser of the upcoming activities, giving hints on the ‘storyline’ that would unfold in the following days leading up to Topshop Unique show at London’s Tate Modern on Feb 17. It’s also a crucial step to invite fans to get onboard Google+ that essentially acts as the hub and springboard of the Topshop ‘story’ of the season.

The Future of the Fashion Show – the trailer:

Creating buzz: On 14 Feb, Google+ and Topshop installed a “Be The Model” photo booth in Topshop’s flagship Oxford Street store in London. Customers can try on Topshop outfits and snap pictures in the booth, the device creates animated GIFs users can share with others on their social networks. Organically growing the number of followers and Topshop fans were turned into brand advocates through peer-to-peer recommendation.

Connecting with professional influencers: On 15 Feb, Topshop unveiled behind-the-scenes videos of the models and creative team preparing for Sunday’s show on its YouTube channel, and invited bloggers and fans to join a Google Hangout with Topshop’s creative director Kate Phelan and the Topshop design team. Specific content targets at the fashion circles that in turn act as credible voice for the brand – to give ‘a 360° view of what goes into creating a catwalk show’

Real-time experience: On 17 Feb, Topshop activated its full portfolio of interactive tools. 3-D Google Map technology was employed to give fans access to the show’s space in The Tank at Tate Modern. To create pre-show buzz, 30 mins before the show kicked start, Topshop broadcasted Google Hangouts between fashion bloggers, Topshop fans, and celebrities on their way into the unique space. More opportunities for the content to be widely spread on various platforms such as Facebook, Pinterest, Twitter, Instagram, and Tumblr.

Hangout Live Backstage Before Topshop Unique AW13:

Topshop Unique AW13 – The show:

Multi-platform distribution of content: The Topshop Unique Show was streamed live on Topshop’s owned website, as well as on Google+ and Twitter (Tweek Walk), in embedded media players on news organization websites and various fashion blogs, and on a giant screen in the window of Topshop’s Oxford Street store.

360° Interactivity: Runway models’ outfits and accessories were fitted with ‘Model cams’, HD micro-cameras powered by SIS Live’s Hawkeye techonology. The tiny cameras broadcast model’s-eye video in the corner of the show livestream, giving audience an opportunity to experience stepping out onto the catwalk through their favourite models’ eyes.

Content optimization: Other spin-offs were adopted from the success of the previous season’s livestream “Customize The Catwalk” initiative. These include the very successful “Shoot and Share” feature for fans to take still shots from the webcast, and various ways to prolong the experience by allowing fans to download the catwalk music tracks (this year the music featuring tracks from the Smiths, Beats International and Saint Etienne) and purchase the make up range. Every single element was fully utilised to extend the lifespan of the campaign.

Data intelligence: “Be The Buyer” post-show custom Google+ Hangout app was launched so that every clip from the runway will be swipable into a ‘wish-list’ which will then be featured on Topshop website. The data from the Google+ Hangout app will help the buyers decide what they are going to actually bring to retail. Fans feel like they are literally taking control of what they are going to buy.

It’s exciting to see how brands embrace digital channels to produce experiences that consumers really enjoy. The use of data also allows designers for the first time to make a very educated decision about how to plan. I believe the clever and seamless application of technology without making consumers feel like they have been put under the microscope is the key to success. As we know, the worst things happen to some of the digital campaign is that they tend to make consumers feel like they are generating content on behalf of the brands rather than having an enjoyable experience.

I would also like to see how this kind of co-creation could evolve to a global level, creating universal experience for consumers from different markets joining in the big event. It also allows brands to understand what works where globally. That could well be the next big news in global digital content creation.

If there were two essential ingredients in creating brand content today, it will certainly be ‘participation’ and ‘sharing’.

Ford announced an updated Fiesta social media initiative that will invite content generated by users. It will not be just a one off promotion but apparently a yearlong activity. It will also be the very first ‘innovative ad campaign created entirely by consumers’ according to the press release from Ford.

Tweet_Ford Fiesta movement

It’s in fact an updated version of the ‘Fiesta Movement’ first debuted in 2009, when thousands of consumers submitted entries to be chosen as one of 100 ‘influencers’ given the keys to a Fiesta for 6 months. These Fiesta ‘influencers’ completed monthly challenges, posted video and blogged about their experiences. The videos can still be found on the current youtube channel.

Ford_become celeb

The updated campaign for the 2014 launch is called a ‘social remix’. On the dedicated website, Ford invites people to ‘Join the movement’. There will be 100 ‘social influencers’ being selected as ‘Ford Fiesta Agents’. The ‘Agents’ will be supplied with a Ford Fiesta and a camera. Curated ‘content’ will be shared through a mix of paid media, social media and experiential events so they can become ‘celebs of the social space’.

It seems to have ticked all the boxes. Elements of participation, user-generated content, channels for sharing, are all contained. What remains is the question of how the process of participation and sharing create meaning for the brand.

Perhaps it’s exactly for this reason, that the new ‘movement’ has some additional refinements:

  • A small percentage of the ‘Agents’ will be reserved for celebrities, current Fiesta owners and alumni, potentially ensuring the quality of the user-generated content to a certain degree.
  • There will be a ‘theme’ each month and a particular mission for the theme. The monthly themes are intended to highlight different features of the Fiesta – essentially acting as a ‘brief’ given to the ‘Agents’.
  • Ford will also partner with American Idol, the Summer X Games and the Bonoaroo Music Festival. Fiesta ‘Agents’ will be given inside access to these events.

The biggest change from the original format is that the new Fiesta Movement will generate ALL of the TV, print and digital advertising for the 2014 Fiesta launch over the summer. Which also means WPP agency Team Detroit will have to use the agents produced materials to create advertising content, potentially redefining the role that a creative agency plays in the process.

It may be unwise to assume people will automatically share any content their peers put out. And the new format seems to have defeated the original purpose of letting the Millennials speak their minds. It would be interesting to see how this campaign unfolds.

I will also like to understand the potential of this initiative being rolled out internationally, from the initial reactions on their twitter feeds I have already observed some interests from consumers from as far as India and Canada, given the global reach of social media I feel that is something we should not neglect. How can this be adapted for your market? Feel free to share with me your ideas.

Celebrity endorsement in advertising is nothing new. From the long time strategy adopted by brands such as Lux who pioneered female celebrity endorsement or Pepsi’s relationship with pop culture in their ‘Taste of the New Generation’ platform, to the more contemporary usage of celebrities by brands such as Mandarin Oriental’s ‘I’m a fan’ campaign. The use of celebrity used to be about helping to shape the brand positioning (as in the case of the Lux being the choice of ‘stars’ and Pepsi’s association with the ‘New Generation’), or in some cases, purely as an awareness exercise.

In Asia, celebrity endorsements had long been a ‘formula’ favoured by brands aiming to achieve an instant fame, from China, India to Japan, often without much careful consideration of the compatibility of the celebrity’s persona with the brand’s image. Every Bollywood star has a product to endorse, and every Japanese whisky has a Hollywood star in a talking head commercial. That’s probably the reason why in the past when a client said they wanted to use a celebrity in the upcoming campaign, it almost always signified the beginning of a formulated creative process.

To a certain extent, this has changed.

The recent trend for brands to associate with celebrities indicates both a changing nature of ‘celebrity’ and the practice of ‘endorsements’. Celebrities are no longer just the face or simply play an acting part in a commercial. In fact they are now hired as creative directors. Some of the recent appointments include:

  • Justin Timberlake for BudLight Platinum
  • Alisha Keys for Blackberry
  • Marc Jacobs for Diet Coke
  • Will.i.am for Intel
  • Lady Gaga for Polaroid

Here are some of their own words in response to their appointments:

Some of them are more credible, as in the case of Will.i.am who actually carries the title of Director of Innovation and reportedly holds an Intel fellowship at the company’s HQ in Santa Clara to constantly dream up innovative ideas, working in collaboration with Intel’s futurist Brain David Johnson. This seems to me one of the more successful collaboration. For other, it could well be just another ‘form’ of celebrity endorsement.

However, one thing is for certain, celebrities are no longer one-dimensional and with their ability to generate ‘content’ in the digital space, it’s where the potential begins. And when brands are moving towards acting as ‘publishers’, the need for relevant and quality content is paramount. When BudLight announced Justin Timberlake’s appointment they said he will ‘provide creative, musical and cultural curation for the brand’ while Justin Timberlake said he is ‘looking forward to not only being a part of the creative process, but in bringing other talented musicians to the forefront as well.’ Could that mean the brand’s future involvements on platforms such as MySpace? Let’s wait and see.

Will the trend of ‘celebrity creative directors’ adapt well in your market? What are the differences in terms of the driving force behind it and its effectiveness? I would like to know.

Not sure if it is the weather, or because it’s just that time of the year.

A few major ‘changes’ had made the headlines in the industry press. Here are the news from some of the global brands…

Global Brand-Building Officer of P&G Marc Pritchard said the company wants “fewer, bigger creative ideas that can travel around the world”, the impact will be lower agency and production fees by eliminating some that “don’t add value”. The major cuts will be on the non-advertising portion of P&G’s annual marketing spending, including production of promotion and in-store marketing programs, coupon distribution and eliminating things such as giveaways of stuffed animals. The spending on such promotions that “don’t build brand equity” amounted to around $2.1 billion in 2011.

Unilever is moving its 150-strong London-based European brand development team to Rotterdam while centralising its global brand development team in London – the whole shift will be completed by 2014.

These might sound like just everyday news, but if these are in any way an indication of a trend, and when we think deep into the impact, these changes potentially will shake up the entire agency support ecosystem. It influences how, and where, brand ideas and campaigns/ platforms are planned, created, implemented and fulfilled.

Further down the chain, it will impact every agency of any discipline, and every talent working within.

It will also fundamentally change how we, as creatives, producers and implementation specialists, approach any brief; and how and in what way we collaborate with each other, globally.

I find this exciting.

Could this be the starting point of a revolution? Is it a major trend in the making?

One thing is for certain. I am convinced that we cannot go after quantity, but need to invest in quality thinking and insights.

We all need to be as agile and flexible as possible to take advantage of the fast-changing conditions in the marketplace.

Rain or shine? How would you turn this into opportunity? What will we expect in 2013?